Lyra Health Product Design Internship

Streamlining the path to finding the right therapist

During the winter of 2022, I interned at Lyra Health as a product designer, finding new opportunities in the Search for Care process. I proposed solutions that streamlined the user experience of searching and booking the first appointment with a therapist.

Timeline

Oct –Dec 2022

Role

Product Design Intern

Collaborators

1 Project Manager
1 UX Researcher
2 Product Designers

Tools

Figma, Figjam

Lyra Health Product Design Internship

Streamlining the path to finding the right therapist

During the winter of 2022, I interned at Lyra Health as a product designer, finding new opportunities in the Search for Care process. I proposed solutions that streamlined the user experience of searching and booking the first appointment with a therapist.

Timeline

Oct –Dec 2022

Role

Product Design Intern

Collaborators

1 Project Manager
1 UX Researcher
2 Product Designers

Tools

Figma, Figjam

Lyra Health Product Design Internship

Streamlining the path to finding the right therapist

During the winter of 2022, I interned at Lyra Health as a product designer, finding new opportunities in the Search for Care process. I proposed solutions that streamlined the user experience of searching and booking the first appointment with a therapist.

Timeline

Oct –Dec 2022

Role

Product Design Intern

Collaborators

1 Project Manager
1 UX Researcher
2 Product Designers

Tools

Figma, Figjam

Context

The Search for Care team

I interned with the Search for Care team, which is responsible for crafting the member experience from signing up to finding and getting into care. My focus was on refining the provider results page, where users transition from inputting their information to finding care.

Summary

The Process

Throughout the project, I conducted research, identified key pain points, gathered feedback from stakeholders, conducted user testing, iterated on designs, and actively participated in collaborative design reviews with the team.

Provider Results Page Redesign

We identified the provider results page as a key area for improvement. Previously, users were presented with a list of recommended providers with limited information, requiring multiple clicks into each profile to access further details and availability.

To streamline this process, our goal was to enhance the provider results page by surfacing important information (like general time-of-day availability and a longer personal bios), and displaying their soonest availabilities directly on the page, allowing members to seamlessly access the booking page with a single click.

Final delivered desktop + mobile screens

For more details, please reach out to me on LinkedIn or via Email

Reflection

Designing together

During my internship, I had the chance to learn from an incredible design team that provided unwavering support every step of the way. Over the course of 12 weeks, I grew tremendously as a designer and team member.

The level of autonomy and responsibility that I had allowed me to thrive during my time with the team. I felt empowered to experiment, ask questions, and contribute creatively; as a result, I learned a lot about effective communication, taking initiative, and creativity. I am grateful to have been surrounded by supportive and passionate designers and team members, and have the opportunity to have learned from them.

Context

The Search for Care team

I interned with the Search for Care team, which is responsible for crafting the member experience from signing up to finding and getting into care. My focus was on refining the provider results page, where users transition from inputting their information to finding care.

Summary

The Process

Throughout the project, I conducted research, identified key pain points, gathered feedback from stakeholders, conducted user testing, iterated on designs, and actively participated in collaborative design reviews with the team.

Provider Results Page Redesign

We identified the provider results page as a key area for improvement. Previously, users were presented with a list of recommended providers with limited information, requiring multiple clicks into each profile to access further details and availability.

To streamline this process, our goal was to enhance the provider results page by surfacing important information (like general time-of-day availability and a longer personal bios), and displaying their soonest availabilities directly on the page, allowing members to seamlessly access the booking page with a single click.

Final delivered desktop + mobile screens

For more details, please reach out to me on LinkedIn or via Email

Reflection

Designing together

During my internship, I had the chance to learn from an incredible design team that provided unwavering support every step of the way. Over the course of 12 weeks, I grew tremendously as a designer and team member.

The level of autonomy and responsibility that I had allowed me to thrive during my time with the team. I felt empowered to experiment, ask questions, and contribute creatively; as a result, I learned a lot about effective communication, taking initiative, and creativity. I am grateful to have been surrounded by supportive and passionate designers and team members, and have the opportunity to have learned from them.

Context

The Search for Care team

I interned with the Search for Care team, which is responsible for crafting the member experience from signing up to finding and getting into care. My focus was on refining the provider results page, where users transition from inputting their information to finding care.

Summary

The Process

Throughout the project, I conducted research, identified key pain points, gathered feedback from stakeholders, conducted user testing, iterated on designs, and actively participated in collaborative design reviews with the team.

Provider Results Page Redesign

We identified the provider results page as a key area for improvement. Previously, users were presented with a list of recommended providers with limited information, requiring multiple clicks into each profile to access further details and availability.

To streamline this process, our goal was to enhance the provider results page by surfacing important information (like general time-of-day availability and a longer personal bios), and displaying their soonest availabilities directly on the page, allowing members to seamlessly access the booking page with a single click.

Final delivered desktop + mobile screens

For more details, please reach out to me on LinkedIn or via Email

Reflection

Designing together

During my internship, I had the chance to learn from an incredible design team that provided unwavering support every step of the way. Over the course of 12 weeks, I grew tremendously as a designer and team member.

The level of autonomy and responsibility that I had allowed me to thrive during my time with the team. I felt empowered to experiment, ask questions, and contribute creatively; as a result, I learned a lot about effective communication, taking initiative, and creativity. I am grateful to have been surrounded by supportive and passionate designers and team members, and have the opportunity to have learned from them.

© Made with ☺ by Gina Lee 2024

© Made with ☺ by Gina Lee 2024